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Prologue
In the year 1919, the Paris Opéra House hosts an auction of old theatre memorabilia. Among the attendees is an aged Viscount Raoul de Chagny, who purchases Lot 665, a papier-mâché music box with a monkey figurine.[67][68] He eyes it sadly, cryptically observing that it appears "exactly as she said". The next lot – Lot 666 – is an old chandelier, renovated with electrical wiring. The auctioneer reveals that this chandelier was involved in a famous disaster, connected to "the strange affair of the Phantom of the Opera, a mystery never fully explained". He commands the auction assistants to turn on the power and light up the chandelier for all to see. As the overture plays, it flickers to life and ascends to the ceiling, as a transition back in time restores the opera house to its former grandeur ("Overture").
Act I
The year is 1881 – the cast of a new production, Hannibal, is rehearsing ("Hannibal Rehearsal"). Carlotta, the Opéra's resident soprano prima donna, begins to perform an aria when a backdrop inexplicably falls from the flies, causing anxious chorus girls to shout, "He's here! The Phantom of the Opera!" The new owners, Firmin and André, try to downplay the incident, but Carlotta angrily storms offstage. Madame Giry, the Opéra's ballet mistress, suggests that Christine Daaé, a chorus girl and orphaned daughter of a prominent Swedish violinist, has been "well taught" and can sing Carlotta's role. As their only alternative is cancelling the sold-out show, the managers reluctantly audition her, and discover that she is indeed talented. As Christine sings the aria during the evening performance, the Opéra's new patron, Raoul, Vicomte de Chagny, recognizes her as his childhood friend and playmate ("Think of Me").
Backstage after her triumphant debut, Christine confesses to her friend, Madame Giry's daughter Meg, that her singing has been inspired by an unseen tutor she knows only as the "Angel of Music" ("Angel of Music"). Raoul visits Christine in her dressing room and the two reminisce about "Angel of Music" stories that her late father used to tell them. Christine confides that the Angel has visited her and taught her to sing ("Little Lotte"). Raoul indulges what he assumes are fantasies and insists on taking Christine to dinner. When Raoul leaves to fetch his hat, Christine hears the jealous Phantom's voice and entreats him to reveal himself. The Phantom obliges by appearing in her mirror ("The Mirror/Angel of Music (Reprise)"). Christine is irresistibly drawn through the mirror to the Phantom, who leads her down into the shadowy sewers below the Opéra house. The two board a small boat and cross a subterranean lake to his secret lair ("The Phantom of the Opera"). The Phantom explains that he has chosen Christine to sing his musical compositions. A mirror reflects an image of her in a wedding dress; when the mirror image spreads its arms towards the real Christine, she faints from shock. The Phantom lays her on a bed and covers her tenderly with his cloak ("The Music of the Night").
As the Phantom is composing music at his organ, Christine awakens to the sound of the monkey music box ("I Remember"). She slips behind the Phantom, lifts his mask, and beholds his disfigured face. The Phantom rails at her prying, then ruefully expresses his longing to be loved ("Stranger Than You Dreamt It"). Moved by pity, Christine returns the mask to the Phantom, and he escorts her back above ground.
Meanwhile, Joseph Buquet, the Opéra's chief stagehand, regales the chorus girls with tales of the "Opéra Ghost" and his terrible Punjab lasso. Madame Giry warns Buquet to restrain himself ("Magical Lasso"). In the manager's office, she delivers a note from the Phantom: he demands that Christine replace Carlotta as the Countess in the new opera, Il Muto ("Notes"). Firmin and André assure the furious Carlotta that she will remain the star ("Prima Donna").
The première of Il Muto initially goes well, until the Phantom suddenly enchants Carlotta's voice, reducing it to a frog-like croak. Firmin rushes to defuse the situation by announcing to the audience that Christine will take over the starring role, and he instructs the conductor to bring the ballet forward to keep the audience entertained. Suddenly, the corpse of Joseph Buquet drops from the rafters, hanging from the Punjab lasso. Mayhem erupts and the Phantom's evil laugh is heard throughout the auditorium ("Poor Fool, He Makes Me Laugh").
In the ensuing chaos, Christine escapes with Raoul to the rooftop and tells him about her subterranean encounter with the Phantom ("Why Have You Brought Me Here?/Raoul, I've Been There"). Raoul is skeptical but promises to love and protect her ("All I Ask of You"). The Phantom, who overheard their conversation, is heartbroken and swears revenge on them both. In the auditorium, the chandelier crashes onto the stage during the Il Muto curtain call ("All I Ask of You (Reprise)").
Act II
Steve Barton and Sarah Brightman in the final scene
Six months later, the Opera house hosts a masquerade ball. The Phantom, who has been conspicuously absent since the chandelier disaster, appears in costume as the Red Death. He announces that he has written an opera entitled Don Juan Triumphant, and demands that it be produced with Christine (who is now engaged to Raoul) in the lead role. He pulls Christine's engagement ring from the chain around her neck and vanishes in a flash of light ("Masquerade/Why So Silent").
Raoul accosts Madame Giry and demands that she reveal what she knows about the Phantom. She reluctantly explains that the Phantom is a brilliant scholar, magician, architect, inventor, and composer, who was born with a deformed face. Feared and reviled by society, he was cruelly exhibited in a cage as part of a travelling fair until he eventually escaped and took refuge beneath the opera house.
Raoul plots to use the première of Don Juan Triumphant to trap the Phantom and end his reign of terror, knowing he will attend the opera's debut. He begs Christine to help lure the Phantom into the trap ("Notes/Twisted Every Way"). Torn between her love for Raoul and her awe of the Phantom, Christine visits her father's grave, begging for his guidance ("Wishing You Were Somehow Here Again"). The Phantom appears atop the mausoleum ("Wandering Child"). Christine begins to succumb to the Phantom's influence, but Raoul arrives to rescue her. The Phantom taunts Raoul, hurling fire balls at him until Christine begs Raoul to leave with her. Furious, the Phantom declares war upon them both.
Don Juan Triumphant premieres with Christine and Piangi, the house tenor, singing the respective lead roles of Aminta and Don Juan. During Don Juan and Aminta's duet, Christine realizes that the Phantom has somehow replaced Piangi ("Don Juan Triumphant/The Point of No Return"). She calmly removes his mask, revealing his deformed face to the horrified audience. Exposed, the Phantom hurriedly drags Christine off the stage and back to his lair. Piangi's garrotted body is revealed backstage and the opera house plunges into chaos. An angry mob, vowing vengeance for the murders of Buquet and Piangi, search for the Phantom. Madame Giry tells Raoul how to find the Phantom's subterranean lair and warns him to beware the magical lasso ("Down Once More/Track Down This Murderer").
In the lair, the Phantom forces Christine to don a wedding dress. Raoul comes to the rescue and is ensnared in the Punjab lasso. The Phantom offers Christine an ultimatum: if she will stay with him, he will spare Raoul, but if she refuses, Raoul will die ("The Point of No Return Reprise"). Christine tells the Phantom that he's not alone and kisses him.
Having experienced both kindness and compassion for the first time, the Phantom frees Raoul. He also tells Christine that he loves her and she tearfully exits the lair with Raoul. As the angry search mob closes in, the Phantom huddles on his throne beneath his cloak. Meg is the first to enter the lair. She approaches the Phantom's throne and pulls away the cloak, finding only his mask ("Finale").
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